Support
Support that matches launch scale
We route urgent issues to the on-call path and keep the public support surface simple: fast answers, clear escalation, and no guesswork.
How to get help
- • Check the runbooks in the docs folder for known issues.
- • Email support@renboot.com for account and billing help.
- • Use the dashboard alerts for deployment and uptime notifications.
Response targets
- • Billing and account issues: within 1 business day.
- • Production incidents: immediate paging path.
- • Enterprise requests: priority handling with escalation notes.